Return & Refund

Returns & Refunds Policy

Last Updated: [Date]

At Selenehayes Global Solution Pvt Ltd  , we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.

1. Returns

  • You may request a return within [7 days] of receiving your order.

  • To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

  • Certain products (such as customized, perishable, or clearance items) may not be eligible for return.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within [2-3 business days].

  • Shipping charges (if any) are non-refundable.

3. Exchanges

  • If you received a defective or damaged item, we will replace it at no additional cost.

  • Exchanges are subject to stock availability.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products

  • Gift cards

  • Items on final sale/clearance

5. How to Initiate a Return

To start a return, please contact us at:

📧 contact@selenehayes.com
📞 8888899999

Our support team will provide you with instructions and the return shipping address.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account.

  • Then contact your credit card company/bank, as it may take some time before your refund is officially posted.

  • If you’ve done all this and still haven’t received your refund, please reach out to us.